The Nigerian Civil Aviation Authority (NCAA) has sanctioned Ethiopian Airlines alongside four other carriers for breaching passenger rights.
Ethiopian Airlines, Africa’s largest and most prestigious carrier, was sanctioned in violations of NCAA regulations under Part 19, which govern passenger rights.
Other sanctioned airlines are Royal Maroc Airways, Arik Air, Aero Contractors, and Air Peace.
The NCAA said the ban marks a significant regulatory intervention aimed at safeguarding air travelers during the peak holiday season.
The Ethiopian airlines is accused of failing to process refunds within stipulated timelines, mishandling and short-landing baggage, and not responding promptly to directives issued by the NCAA.
As a flagship airline in Africa known for its global reach and operational excellence, Ethiopian Airlines’ inclusion in the NCAA’s enforcement action has raised eyebrows.
The NCAA has made it clear that even leading international carriers like Ethiopian Airlines are not exempted from regulatory compliance.
“We are committed to protecting passengers and ensuring airlines adhere to the rules,” Michael Achimugu, the NCAA’s Director of Public Affairs and Consumer Protection, was quoted as saying during a press conference in Abuja.
